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End-to-end student support

From your first shortlist to your first week in China.

See exactly how we help at every stage—what we check, what we do, what you receive and when you need to take action. Choose only the support that fits your journey.

Explore the support journey Talk to an advisor

Browse every service first. Select what you need during your application.

Your support journeyBuilt around you
1
Plan & matchGoals, profile and shortlist
2
Prepare & applyDocuments, submission and offer
3
Before arrivalVisa, housing and travel readiness
4
Arrive & enrolTravel, registration and formalities
5
Settle & growCampus life, wellbeing and growth

Only choose what applies to you. Your advisor will explain the scope before you confirm.

✓

A named advisor One person who knows your case.

✓

Document-by-document checks Clear feedback before submission.

✓

Deadline & status reminders Know what is due and what changed.

✓

Support after arrival Practical help when China feels new.

A clear process

You should always know what happens next.

We turn your situation into a personal roadmap, keep each action visible and ask for your approval before important submissions.

  1. 01

    Tell us your goals

    Share your background, preferred subject, study level, cities and support needs.

  2. 02

    Receive your roadmap

    We identify the application, preparation, arrival and settling-in tasks relevant to you.

  3. 03

    Choose your support

    Start with core application help and add other services only when you need them.

  4. 04

    Follow every step

    See what is complete, what is missing, what is due and what needs your confirmation.

The complete support journey

Explore every service, step by step.

Open any service to see the exact workflow, deliverables, estimated time and the actions that remain yours.

01

Plan & match

Build the right study plan

We begin with your real background, goals and priorities. Every recommendation is explained, compared and confirmed with you.

05 services

01Application coreEstimated time · 1–2 working daysApplication readiness reviewA structured first review to identify eligibility gaps, deadlines and documents before you invest time in applications.
Best for

Students who are unsure where to begin, are changing subject area, or have an unusual study history.

How we work, step by step

  1. Complete a short background questionnaire covering education, language, intended intake, budget and support needs.
  2. Meet an advisor to clarify degree level, subject interests, preferred teaching language and future direction.
  3. Map your current profile against common entry requirements and identify missing, expiring or inconsistent evidence.
  4. Separate urgent blockers from items that can be improved later, then set a realistic application route.
  5. Create a responsibility list showing what you prepare, what we review and what an official body decides.
Care in the details

We record accessibility, dietary, religious, medical-support and guardian needs only when relevant to your choices.

02Application coreEstimated time · 3–5 working daysUniversity & program matchingA research-led shortlist built around academic fit, affordability, location and the life you want in China.
Best for

Students comparing many programs or needing a balanced mix of ambitious, realistic and safer choices.

How we work, step by step

  1. Confirm degree level, subject direction, language of instruction, budget, preferred cities and non-negotiable needs.
  2. Review official program requirements and remove options that clearly conflict with your profile or timing.
  3. Compare curriculum, entry requirements, duration, deadlines, tuition, likely living costs, accommodation and scholarship routes.
  4. Consider practical factors such as climate, transport, airport access, food, healthcare and campus environment.
  5. Build an initial longlist and explain the reason, opportunity and risk behind every recommendation.
  6. Refine the list with you and set the final application order and backup choices.
Care in the details

We do not use ranking as a shortcut. Your daily life, safety, wellbeing and long-term goals form part of the comparison.

03Application coreEstimated time · 1–2 working daysAcademic record & document pre-checkA page-by-page completeness and consistency check before your files reach a university portal.
Best for

Any applicant using translated, notarised, multi-page or differently formatted education documents.

How we work, step by step

  1. Create a document inventory for each target program.
  2. Compare passport spelling with certificates, transcripts, language reports and previous application records.
  3. Check page count, grading scale, credits, graduation status, stamps, signatures, visibility and file format.
  4. Match every translation to its source document and flag missing text, unclear scans or outdated evidence.
  5. Explain where certified translation, notarisation, legalisation or a replacement document may be required.
  6. Name and organise the final upload files, then ask you to approve the version set.
04Choose when neededEstimated time · 60–90 min + 1–2 daysStudy-to-career directionConnect your program choice to the skills, language and experience you will need after graduation.
Best for

Students choosing between majors or wanting a clearer plan for graduate study, research or employment.

How we work, step by step

  1. Map your interests, strengths, language level and previous projects.
  2. Clarify target industries, roles and possible countries or regions after graduation.
  3. Compare the skills demanded by those paths with the curriculum of shortlisted programs.
  4. Identify useful language goals, certifications, research, portfolio work and lawful practical experience.
  5. Set semester-by-semester milestones and review points for your first one to two years.
05Application coreEstimated time · 1 working dayPersonal application roadmapOne coordinated calendar for university, scholarship, document and interview tasks.
Best for

Applicants handling several portals, deadlines or application routes at the same time.

How we work, step by step

  1. Confirm final program priorities and whether standard and scholarship routes can run in parallel.
  2. Work backwards from each official deadline and reserve time for translation, certification and corrections.
  3. Assign each task to you, your referee, iStudyMate or an official third party.
  4. Set checkpoints before submission rather than relying on the final deadline.
  5. Update the roadmap when a university requests additional evidence or changes a date.
02

Prepare & apply

Prepare every application carefully

We organise, review and track each item so your application is complete, consistent and approved by you before submission.

06 services

06Application coreEstimated time · About half a dayAdmissions CV profileA concise, evidence-based CV shaped around how Chinese universities review international applicants.
Best for

Students who need to turn education, projects, part-time work, volunteering and awards into a coherent profile.

How we work, step by step

  1. Interview you about education, courses, research, projects, work, volunteering, skills and awards.
  2. Collect dates and evidence, then rebuild the timeline so it is complete and internally consistent.
  3. Select the most relevant content for the intended program and place it in a clear reading order.
  4. Describe responsibilities and outcomes using specific, verifiable facts.
  5. Check language, formatting and alignment with the transcript, application form and personal statement.
  6. Ask you to confirm every detail before creating the final PDF.
Care in the details

If you have limited experience, we help identify genuine course projects and growth—not invent achievements.

07Application coreEstimated time · 2–3 days per documentPersonal statement & study plan supportStructure, evidence and language review that keeps your application genuinely yours.
Best for

Applicants facing different prompts, word limits or research-plan expectations across universities.

How we work, step by step

  1. Break down each official prompt, audience, word limit and assessment focus.
  2. Interview you for motivation, turning points, academic preparation and future goals.
  3. Build an outline that connects claims to real examples and the target curriculum.
  4. Review your draft for logic, specificity, tone and consistency with the rest of the application.
  5. Coordinate recommendation requirements and remind referees of format and deadlines without writing their opinion for them.
  6. Run a final cross-document check before submission.
08Choose when neededEstimated time · Half a day–1 dayOne-to-one mock interviewA realistic online practice session with practical feedback on content, language and delivery.
Best for

Students invited to an admissions or scholarship interview, or those nervous about speaking live.

How we work, step by step

  1. Research the published format and review your submitted application.
  2. Diagnose your self-introduction, language confidence and weakest content areas.
  3. Prepare question frameworks covering motivation, study plan, career direction, China, the university and its city.
  4. Run a timed one-to-one simulation under formal interview conditions.
  5. Score content, logic, clarity, timing, listening and non-verbal communication.
  6. Provide targeted drills and, when selected, a second practice round.
Care in the details

Recording is used for review only with your agreement.

09Choose when neededEstimated time · 3–5 days per routeScholarship application supportIndependent guidance for official scholarship routes, eligibility, evidence and deadlines.
Best for

Students considering university, municipal, provincial or Chinese Government Scholarship opportunities.

How we work, step by step

  1. Separate the available scholarship types and verify the official application route for each.
  2. Check nationality, age, degree, academic, language, subject and deadline rules.
  3. Compare published coverage, renewal conditions, possible self-funded items and whether awards can be combined.
  4. Create a route-specific material list and deadline plan.
  5. Review study or research plans, supporting evidence and portal entries for consistency.
  6. Ask you to review and submit through the required official account, then track requests and results.
  7. If awarded, summarise the coverage, conditions and acceptance deadline before you decide.
10Application coreEstimated time · Half a day–1 day per applicationSubmission & progress trackingA controlled final review, submission record and follow-up process for every selected application.
Best for

Students who want fewer portal errors and one clear record of submissions, payments and requests.

How we work, step by step

  1. Confirm the genuine official portal and maintain an account and application ID list.
  2. Enter education and contact data from the approved source documents.
  3. Upload files in the required format and generate a final preview.
  4. Ask you to review the truth declaration, personal data and selected program before submission.
  5. Save the official receipt, application number and payment evidence.
  6. Monitor status changes and organise any additional document request for your approval.
11Application coreEstimated time · 1–2 working daysOffer review & study visa readinessCheck your admission terms and build a location-specific visa preparation list from official instructions.
Best for

Admitted students who need to understand conditions, deadlines, payment, JW documents or the next visa step.

How we work, step by step

  1. Check program, teaching language, intake date, conditional requirements, tuition, scholarship, housing and response deadline.
  2. Verify the admission notice and any JW201/JW202 or university-issued visa documents received.
  3. Identify the likely study visa route based on study duration and the current Chinese mission guidance where you apply.
  4. Build a checklist covering passport validity, forms, photos, admission evidence, health or insurance requirements and appointment steps.
  5. Review form consistency and arrange documents in the expected order.
  6. After issue, ask you to check name, validity, entry count and remarks before booking final travel.
03

Before arrival

Turn an offer into an arrival plan

Housing, travel and first-week arrangements are confirmed before you leave, with official processing times kept separate from our work.

03 services

12Choose when neededEstimated time · Campus 1–2 days · Off-campus 3–7 daysAccommodation reservation & housing supportHelp securing suitable on-campus accommodation or approaching off-campus housing with a clear risk checklist.
Best for

Degree and non-degree students who need help with limited dormitory windows or a compliant off-campus option.

How we work, step by step

  1. Confirm your campus, eligibility, arrival date, budget, room preference, accessibility and privacy needs.
  2. For campus housing, compare room type, facilities, opening date, deposit, payment deadline, rules and cancellation terms.
  3. Prepare the reservation information, submit through the university's official route and save the confirmation.
  4. If campus housing is unavailable, shortlist neighbourhoods by commute, safety, budget and daily services.
  5. Arrange a viewing or video viewing and check landlord or agent identity, deposit, utilities, repair and exit clauses.
  6. Confirm that the address can support the required foreigner accommodation registration before commitment.
Care in the details

We consider commute, night-time access, food, healthcare, accessibility and registration—not just monthly rent.

13Choose when neededEstimated time · 60–90 minutesPre-departure briefingA practical hand-carry, safety, payment and first-week briefing so important details are not left until the airport.
Best for

First-time travellers to China and families who want a clear arrival plan.

How we work, step by step

  1. Build a hand-carry pack for passport, visa, admission, JW documents, accommodation, insurance and emergency contacts.
  2. Review arrival timing, baggage, medicine, power adapters, clothing and weather.
  3. Explain safe tuition and living-cost payment methods and how to verify a university account.
  4. Prepare key apps, offline Chinese addresses and backup communication before departure.
  5. Review common scams, document security, insurance and what to do if a flight or bag is delayed.
  6. Create a first-week calendar covering registration, accommodation reporting, medical checks and residence steps where applicable.
14Choose when neededEstimated time · 1 working dayPersonal arrival & pickup planA door-to-dorm route with verified meeting details, contingency contacts and special-assistance notes.
Best for

Students requesting airport or railway-station pickup, especially late arrivals or those carrying substantial luggage.

How we work, step by step

  1. Collect flight or train number, terminal, arrival time, baggage count, companion details and working contact channels.
  2. Confirm the dormitory or accommodation can accept you at that arrival time.
  3. Assign the pickup provider and share their name, contact, vehicle details and identification method.
  4. Send a precise meeting point, Chinese destination address and backup contact plan.
  5. Monitor major schedule changes and activate the delay, cancellation or lost-contact process if needed.
  6. Confirm safe arrival and handover at the correct accommodation.
Care in the details

Wheelchair access, minors, children, oversized luggage, night arrival and language needs are checked in advance.

04

Arrive & enrol

Complete arrival and campus essentials

We help you move through the right offices in the right order, while keeping every identity check and final decision in your hands.

09 services

15Choose when neededEstimated time · About 4 hoursAirport or station pickupMeet, identity-check, luggage support and direct transfer to the confirmed accommodation.
Best for

New arrivals who want guided transfer instead of navigating an unfamiliar city alone.

How we work, step by step

  1. Reconfirm the live flight or train status and accommodation handover before arrival.
  2. Meet at the agreed location using the shared identification method.
  3. Confirm the student's name and destination before leaving the terminal or station.
  4. Assist with manageable luggage and travel by the pre-agreed vehicle or route.
  5. Complete the accommodation handover and check that the student can contact their advisor.
  6. Remind the responsible person about the accommodation registration requirement.
16Choose when neededEstimated time · 40–60 minutesSIM card setupCompare suitable mobile plans, complete real-name registration and leave the store with tested service.
Best for

Students without a reliable Chinese mobile number for university, bank and local app registration.

How we work, step by step

  1. Check phone SIM/eSIM compatibility and the network coverage around campus.
  2. Compare data, calls, contract length, renewal and cancellation terms from official operators.
  3. Accompany you to an authorised service outlet.
  4. Support the process while you personally complete passport-based real-name registration.
  5. Test calls, messages and mobile data, then record the official support and top-up channels.
17Choose when neededEstimated time · About half a dayForeigner accommodation registration supportClarify who reports your address, prepare the required evidence and retain the correct proof.
Best for

Students moving into a dormitory, private rental or other non-hotel accommodation.

How we work, step by step

  1. Determine whether the hotel, university, landlord, host or student is responsible for the report.
  2. Prepare passport, visa, address, lease or dormitory evidence requested by the local channel.
  3. Use the supported local online route or attend the responsible registration point.
  4. Check passport number, address and arrival or move-in date before completion.
  5. Save the registration proof for university, banking and residence-permit use.
  6. Set a reminder to register again after a qualifying address change.
18Choose when neededEstimated time · 2–3 hoursCampus registrationA document-by-document route through identity checks, faculty enrolment and student-service activation.
Best for

New students who want in-person guidance through a multi-desk registration day.

How we work, step by step

  1. Confirm the official date, location, late-arrival rule and required originals.
  2. Arrange passport, visa, admission notice, JW materials, photos, payment and insurance evidence in desk order.
  3. Accompany identity verification, international office and faculty registration where permitted.
  4. Support fee and insurance confirmation without handling your payment credentials.
  5. Collect or activate the student ID, campus card and official information pack.
  6. Check class, learning platform, international office and emergency-contact information.
  7. Record any incomplete item and its follow-up owner and deadline.
19Choose when neededEstimated time · 1–2 hoursDormitory check-in & room setupComplete the room handover carefully, document its condition and make the first night workable.
Best for

Students entering university housing or needing basic move-in and essentials support.

How we work, step by step

  1. Check building, room, stay dates, deposit and payment status.
  2. Collect keys or access credentials and inspect water, electricity, furniture, locks and network points.
  3. Photograph the initial room and inventory condition with your agreement.
  4. Report defects through the dormitory's official maintenance route.
  5. Assist with basic organisation and an agreed essentials purchase list.
  6. Explain access, visitors, fire safety, repair, checkout and emergency rules.
  7. Confirm whether the required foreigner accommodation report has been completed.
Care in the details

We ask about allergies, bedding size, privacy, religious needs and accessibility before purchasing anything.

20Choose when neededEstimated time · 30–60 minutesCampus internet activationPrepare the right account and documents, choose an official plan and test access where you study and live.
Best for

Students whose campus network becomes available only after enrolment or student-ID activation.

How we work, step by step

  1. Confirm that registration and the required university account are active.
  2. Prepare passport, student ID, Chinese phone number and any campus form.
  3. Compare the university or approved operator's available plans and device limits.
  4. Complete real-name setup and install only the official connection tool where required.
  5. Test access in the dormitory and on essential learning platforms.
  6. Record renewal, fault reporting, password reset and cancellation channels.
21Choose when neededEstimated time · 1–3 hours + bank reviewBank account opening accompanimentCurrent document check, branch accompaniment and plain-language support while the bank completes its own review.
Best for

Students needing a local account for university payments, scholarships or everyday life.

How we work, step by step

  1. Check the current international-student requirements of a suitable bank and branch.
  2. Prepare passport, visa or residence information, university evidence and Chinese phone number as requested.
  3. Book or select a branch known to handle international student applications where possible.
  4. Accompany you while you personally complete identity verification and explain account purpose.
  5. Help you understand card use, mobile banking, limits, fees and official service channels.
  6. Test basic functions while you privately set all PINs, passwords and security verification.
  7. Review common fraud, card loss and account-freeze precautions.
22Choose when neededEstimated time · Half a day + about 5 days for reportMedical examination appointment & report follow-upConfirm whether a check is required, use the appropriate local institution and keep the result moving to the next step.
Best for

Students whose university or residence application requires a new examination or confirmation of an overseas report.

How we work, step by step

  1. Check study duration, school and local authority instructions to determine the required examination or report confirmation.
  2. Identify the appropriate authorised international travel health institution and available appointment route.
  3. Explain document, photograph, fasting and medicine instructions using the institution's current notice.
  4. Accompany registration and the required examination or document confirmation.
  5. Track the stated collection time and any request for an additional test.
  6. Help route the result to the university or residence application with your permission.
Care in the details

Health information is treated as sensitive and should not be posted in general chat groups.

23Choose when neededEstimated time · 1 working day + official reviewStudy residence permit application supportA deadline-led materials, appointment and accompaniment service for the official exit-entry process.
Best for

Long-term students whose visa or school instructions require a study residence permit after entry.

How we work, step by step

  1. Record entry date, visa type and the applicable filing deadline.
  2. Confirm the university letter and school-side application documents.
  3. Assemble passport, visa, accommodation registration, health evidence, admission and school documents as locally required.
  4. Complete the supported online appointment or pre-application step.
  5. Accompany you in person to the responsible public security exit-entry administration office.
  6. Check the acceptance receipt, passport-retention arrangement and collection method.
  7. On collection, verify name, study purpose and validity, then set renewal and change reminders.
Care in the details

We explain the practical effect if the original passport is retained during review and help you keep safe copies and the receipt.

05

Settle & grow

Build confidence in daily student life

Practical orientation, academic setup and timely reminders help you become independent without losing your support network.

04 services

24Choose when neededEstimated time · About half a dayCampus orientationA practical route through the places, people and systems you will use every week.
Best for

Students who want confidence finding classes, services, help and emergency support independently.

How we work, step by step

  1. Map the route from your accommodation to faculty and international student offices.
  2. Locate teaching buildings, library, laboratories or language centre relevant to your program.
  3. Visit dining, supermarket, parcel, printing, sports and campus-card service points.
  4. Identify the clinic, counselling service, security office and emergency assembly information.
  5. Review gate access, campus transport, repair and student-service channels.
  6. Save your personal route and key opening times for later use.
25Choose when neededEstimated time · 1–1½ daysCity life orientationReal practice with transport, payments, daily services, safety and emergency routes around your new home.
Best for

Students new to China, the local language or independent city living.

How we work, step by step

  1. Complete a real public-transport journey from accommodation and practise the return route.
  2. Locate nearby supermarkets, bank, pharmacy, hospital and relevant local service points.
  3. Set up a safe approach to metro, bus, taxi or regulated ride-hailing use.
  4. Explain everyday payments, delivery, parcels and utility arrangements without taking control of your accounts.
  5. Review common scams, document safety, night travel and what to do after theft or loss.
  6. Identify food, faith, cultural, accessibility or international community resources relevant to you.
  7. Save Chinese address cards and emergency pathways for offline use.
Care in the details

The route is personalised; you do not need a generic tourist tour when what you really need is a pharmacy, quiet food option or safe late-class journey.

26Choose when neededEstimated time · 1–2 hours + later check-inFirst-semester academic setupTurn registration into an actionable first-term plan for classes, systems, integrity and help-seeking.
Best for

Students unfamiliar with the university's learning platform, attendance, assessment or advisor system.

How we work, step by step

  1. Confirm timetable, classroom, term dates and the official learning platform.
  2. Locate course selection, attendance, leave and assessment rules.
  3. Explain academic integrity, citation and authorised use of learning tools.
  4. Identify tutor, faculty, language and library support channels.
  5. Set reminders for registration, insurance and document renewal dates.
  6. Plan a short check-in after the first weeks to resolve practical issues early.
27Choose when neededEstimated time · 30–60 min setup + ongoing remindersWellbeing & ongoing compliance remindersKnow where to seek help and keep essential documents from expiring unnoticed.
Best for

Students wanting a safety net for health, culture adjustment, address changes and renewals.

How we work, step by step

  1. Record renewal dates for passport, residence documentation, insurance, accommodation reporting and school registration.
  2. Explain when an address, passport, university or study-status change may require official advice or an update.
  3. Identify campus medical, insurance claim, counselling, anti-harassment and complaint channels.
  4. Share practical culture-adjustment and homesickness resources.
  5. Create an escalation route for urgent health, safety, missing-person or document-loss situations.

How your plan is built

No surprise bundle.
No hidden final step.

  1. 01
    Tell us your stage

    A short, non-sensitive needs check—no passport upload required.

  2. 02
    Choose useful support

    Keep, add or remove individual services. Optional items are never preselected.

  3. 03
    Review the full quote

    See service fees, official and third-party costs, total, currency and cancellation terms.

  4. 04
    Confirm, then share

    Only after acceptance do we open the relevant document checklist and task board.

Build my support plan

Clarity at every handoff

Who does what?

Professional care also means being honest about what we cannot decide for you.

I

iStudyMate

Researches, checks, explains, organises, reminds, accompanies and records the agreed service steps.

Y

You

Provide truthful information, review final submissions, control accounts and payments, and attend required identity steps.

O

Official providers

Universities, scholarship bodies, embassies, banks, operators and public authorities independently decide outcomes and timing.

Before you choose

Questions worth asking.

01Do I need every service?

No. Start with the support that solves your current problem. You can use application-only, scholarship-only or arrival-only help, subject to timing and city coverage.

02How should I read the estimated time?

Each estimate begins after we receive complete, usable information. A working day means Monday to Friday excluding public holidays. University, embassy, landlord, bank, clinic and public-authority queues or processing are separate unless the card explicitly includes them.

03When will I see the cost?

After a short, non-sensitive needs check, we confirm the exact scope and show each selected service, iStudyMate fee, official or third-party costs, total, currency, validity and cancellation terms. You see and accept this before uploading sensitive documents, signing or paying.

04Can you guarantee admission, a scholarship, visa, room or bank account?

No. We improve preparation, reduce avoidable errors and help you follow the correct process. Universities, scholarship bodies, embassies, landlords, banks and public authorities make their own decisions.

05Are official and third-party fees included?

They are identified separately. University application or tuition fees, translation and notarisation, visa or residence charges, medical checks, insurance, rent and deposits, transport, mobile plans, network plans and purchases are not treated as hidden iStudyMate service fees.

06Can an advisor use my account or keep my password?

You keep control of passwords, PINs, verification codes, declarations and identity checks. Where a portal permits supported entry, you review the complete application before the final submission.

07How are passport, grade, health and bank-related details handled?

Only information needed for your selected service should be requested. Before sharing it with a university or provider, the purpose and recipient should be clear. Health and financial-security information should not be posted in general chat groups, and advisors never ask for bank passwords or verification codes.

Your next step can be small

Start with the help
you need today.

Not sure where you are in the journey? Tell an advisor what has already been done and what still feels unclear.

English support · Monday–Friday · 09:00–18:00 China Standard Time