End-to-end student support

From your first shortlist to your first week in China.

See exactly how we help at every stage—what we check, what we do, what you receive and when you need to take action. Choose only the support that fits your journey.

Browse every service first, then discuss the support that fits your application.

Published service catalog

Choose support around your application.

These packages and service items are loaded from our current published catalog. Your final USD total is confirmed by a time-limited server quote during application.

No service packages are currently available. Please contact an advisor for help.
A named advisorOne person who knows your case
Document-by-document checksClear feedback before submission
Deadline & status remindersKnow what is due and what changed
Support after arrivalPractical help when China feels new

A clear process

You should always know what happens next.

We turn your situation into a personal roadmap, keep each action visible and ask for your approval before important submissions.

  1. 01

    Tell us your goals

    Share your background, preferred subject, study level, cities and support needs.

  2. 02

    Receive your roadmap

    We identify the application, preparation, arrival and settling-in tasks relevant to you.

  3. 03

    Choose your support

    Start with core application help and add other services only when you need them.

  4. 04

    Follow every step

    See what is complete, what is missing, what is due and what needs your confirmation.

Your complete support map

Explore every service, step by step.

Open any service to see the exact workflow, deliverables, timing and the actions that remain yours.

01

Stage 01

Build the right study plan

We begin with your real background, goals and priorities. Every recommendation is explained, compared and confirmed with you.

Best for: students exploring programs or unsure where to begin
01Application coreAcademic profile & document readinessTurn scattered records into a clear, verified applicant profile before any application begins.

How we help

  1. 1

    Create a personal document checklist based on your study level, nationality and intended programs.

  2. 2

    Check names, dates, passport details, school names and graduation dates for consistency.

  3. 3

    Review transcripts, certificates, language results, awards and supporting records for completeness and readability.

  4. 4

    Flag documents that may need translation, notarisation, certification or a newer copy.

  5. 5

    Record missing items, unclear information and document expiry dates in one readiness report.

What you receive

  • Applicant profile
  • Document checklist
  • Readiness report
  • Organised file set

What we need from you

Share complete and truthful academic records, identification, language results and relevant experience.

When this happens

Before university matching or application preparation begins.

If a document is unclear, your advisor explains the required format and checks the replacement before it is used.

02Application coreUniversity & program matchingBuild a realistic shortlist around your qualifications, preferences and long-term direction.

How we help

  1. 1

    Discuss your subject, degree level, teaching language, preferred cities, campus environment and future plans.

  2. 2

    Compare your academic and language profile with published entry requirements.

  3. 3

    Review curriculum, duration, deadlines, scholarship routes, accommodation and location factors.

  4. 4

    Group options into ambitious, well-matched and lower-risk choices without treating any option as guaranteed.

  5. 5

    Explain the reason for each recommendation and confirm the final application order with you.

What you receive

  • Personal shortlist
  • University comparison
  • Requirement notes
  • Application sequence

What we need from you

Tell us your academic goals, location preferences, funding expectations and any non-negotiable needs.

When this happens

After your academic profile is reviewed and before applications are prepared.

03Choose when neededCareer & employability roadmapConnect program choice with the skills, experience and opportunities you want to build.

How we help

  1. 1

    Discuss preferred industries, roles, countries and further-study plans.

  2. 2

    Identify the technical, language, research and interpersonal skills related to those goals.

  3. 3

    Compare shortlisted programs by curriculum, laboratories, practical learning and career support.

  4. 4

    Plan semester-by-semester milestones for language learning, projects, competitions, volunteering and internships.

  5. 5

    Review the roadmap as your interests and circumstances change.

What you receive

  • Career direction summary
  • Skills-gap review
  • Development roadmap
  • Milestone calendar

What we need from you

Share your current CV, career interests, strengths and concerns, then take part in regular progress reviews.

When this happens

During program selection and again after enrolment.

04Application coreApplication roadmap & deadline managementConvert a complicated process into a sequence of clear, manageable actions.

How we help

  1. 1

    Collect official deadlines and requirements for every selected application.

  2. 2

    Work backwards to plan tests, translations, recommendations, medical documents and written materials.

  3. 3

    Mark tasks that depend on recommenders, testing bodies, universities or public authorities.

  4. 4

    Identify possible delays and prepare alternative actions where appropriate.

  5. 5

    Send milestone reminders and update the plan when an official requirement changes.

What you receive

  • Application calendar
  • Weekly action list
  • Deadline tracker
  • Backup-action notes

What we need from you

Confirm your selected programs promptly and respond to document or appointment requests on time.

When this happens

Immediately after the shortlist is approved.

02

Stage 02

Prepare every application carefully

We organise, review and track each item so your application is complete, consistent and approved by you before submission.

Best for: students preparing documents or ready to apply
05Application coreCV profile creation & records managementCreate one accurate master record of your education, activities, achievements and experience.

How we help

  1. 1

    Collect academic, employment, internship, research, volunteer, award and skills information.

  2. 2

    Standardise dates, titles, school names and descriptions.

  3. 3

    Check the timeline for gaps, repetition or conflicting details.

  4. 4

    Organise achievements according to relevance and importance.

  5. 5

    Create a master CV that can be adapted for different programs or scholarships.

What you receive

  • Structured master CV
  • Editable version
  • Experience record
  • Version history

What we need from you

Provide accurate dates, organisation names, responsibilities and evidence of significant achievements when requested.

When this happens

Before application forms and written materials are finalised.

06Application coreApplication writing & supporting materialsDevelop authentic, focused documents that answer each institution’s instructions.

How we help

  1. 1

    Analyse the study-plan, personal-statement, research-proposal or portfolio instructions.

  2. 2

    Identify relevant academic experiences, motivation, program fit and future goals with you.

  3. 3

    Provide a clear outline and feedback on student-written drafts.

  4. 4

    Review structure, clarity, consistency, language and alignment with the selected program.

  5. 5

    Complete a final check for length, format, file name and required attachments.

What you receive

  • Prompt analysis
  • Writing outline
  • Revision feedback
  • Submission-ready files

What we need from you

Write truthful, original personal content and allow enough time for meaningful revisions.

When this happens

After program selection and before the submission review.

Your story remains yours. We help you organise and express it clearly; we do not invent experiences or achievements.

07Application coreUniversity application submissionCoordinate forms, uploads, confirmations and follow-up tasks for every selected application.

How we help

  1. 1

    Create an application record and map every required field and attachment.

  2. 2

    Prepare correctly named and formatted files for upload.

  3. 3

    Cross-check application details against your passport and academic documents.

  4. 4

    Submit with your approval, or guide you through sections that must be completed personally.

  5. 5

    Save confirmation records and track corrections, interviews or additional-document requests.

What you receive

  • Pre-submission review
  • Submission record
  • Reference details
  • Follow-up tracker

What we need from you

Approve all information before submission and personally complete any required declaration, signature or official payment.

When this happens

Once all required documents pass the final review.

08Choose when neededScholarship application supportIdentify relevant scholarship routes and prepare a complete, coherent application.

How we help

  1. 1

    Compare university, government, provincial and other relevant scholarship opportunities.

  2. 2

    Check published eligibility rules, channels, deadlines and required documents.

  3. 3

    Create a scholarship-specific checklist and preparation schedule.

  4. 4

    Review consistency across your CV, study plan, recommendations, academic evidence and selected program.

  5. 5

    Support portal completion, final checks and post-submission follow-up.

What you receive

  • Opportunity comparison
  • Eligibility notes
  • Scholarship checklist
  • Follow-up record

What we need from you

Provide academic evidence, original written content and any required recommendations, medical or certification documents.

When this happens

Alongside or before the university application, depending on the scholarship route.

09Choose when neededInterview & assessment preparationPresent your background, motivation and goals with greater clarity and confidence.

How we help

  1. 1

    Review the assessment format and likely discussion areas.

  2. 2

    Structure answers around motivation, preparation, program fit and future plans.

  3. 3

    Run a mock interview or practice session.

  4. 4

    Give feedback on relevance, examples, clarity and pace.

  5. 5

    Complete a technology, identification and interview-day readiness check.

What you receive

  • Preparation guide
  • Personal question bank
  • Mock feedback
  • Readiness checklist

What we need from you

Attend practice, use your own experience in every answer and complete the official assessment personally.

When this happens

As soon as an interview or assessment is requested.

03

Stage 03

Prepare to travel with confidence

Once you receive an offer, we turn the next steps into a practical plan covering documents, accommodation and arrival.

Best for: admitted students preparing to travel to China
10Application coreOffer & enrolment document reviewUnderstand the offer and complete each action required before enrolment.

How we help

  1. 1

    Check your name, program, study level, intake, duration and campus information.

  2. 2

    Explain conditions, acceptance deadlines, enrolment instructions and next actions.

  3. 3

    Identify results or documents that must still be supplied.

  4. 4

    Review university-issued study and visa documents for visible inconsistencies.

  5. 5

    Build an acceptance-to-arrival checklist.

What you receive

  • Offer summary
  • Conditions checklist
  • Enrolment action plan
  • Discrepancy notes

What we need from you

Send complete copies of official university documents, confirm your decision and report incorrect personal details immediately.

When this happens

As soon as your offer and related university documents arrive.

11Choose when neededStudy visa preparation guidanceOrganise the documents and appointments required by the relevant embassy or visa centre.

How we help

  1. 1

    Check current instructions for your nationality, study duration and application location.

  2. 2

    Prepare a checklist covering passport, application form, photograph, admission documents and locally required evidence.

  3. 3

    Review forms and supporting documents for consistency and completeness.

  4. 4

    Prepare you for appointment, biometric or interview requirements where applicable.

  5. 5

    Track outstanding items and review visa details after your passport is returned.

What you receive

  • Country-specific checklist
  • Document review
  • Appointment guide
  • Status tracker

What we need from you

Provide accurate declarations and attend any required appointment, biometric collection or interview in person.

When this happens

After the university issues the documents required for the visa application.

12Choose when neededAccommodation selection & reservationCompare suitable accommodation and complete the reservation process before arrival.

How we help

  1. 1

    Record room-type, privacy, accessibility, location and arrival preferences.

  2. 2

    Check university dormitory options and applicable off-campus rules.

  3. 3

    Explain availability, facilities, booking conditions and check-in requirements.

  4. 4

    Submit or coordinate the reservation request and follow up on confirmation.

  5. 5

    Prepare the arrival address, contact details and check-in document list.

What you receive

  • Accommodation comparison
  • Reservation record
  • Check-in list
  • Arrival address sheet

What we need from you

Confirm dates and preferences quickly, accept accommodation rules and complete any provider-required deposit or payment.

When this happens

After accepting your offer and before travel is booked where possible.

13Choose when neededPre-departure orientationPrepare for travel, entry formalities and the practical reality of your first days in China.

How we help

  1. 1

    Review essential travel, university, accommodation, medical and visa documents.

  2. 2

    Explain baggage planning, climate, medication, power adapters and everyday essentials.

  3. 3

    Introduce communication, transport, payment, translation and university apps commonly needed after arrival.

  4. 4

    Create an arrival-day plan covering immigration, baggage, pickup, accommodation and emergency contacts.

  5. 5

    Plan around dietary, mobility, medical, religious or accessibility needs with your consent.

What you receive

  • Pre-departure guide
  • Travel checklist
  • Arrival-day plan
  • Emergency contact card

What we need from you

Confirm travel details, carry original documents in hand luggage and tell us about support needs you want considered.

When this happens

During the final weeks before departure.

14Choose when neededFreshman airport pickupCoordinate a clear, reassuring transfer from the arrival airport to your confirmed destination.

How we help

  1. 1

    Verify flight, terminal, passenger, baggage and destination information.

  2. 2

    Confirm pickup availability and share a precise meeting-point guide.

  3. 3

    Provide driver or coordinator details and a backup communication method.

  4. 4

    Monitor major itinerary updates and adjust coordination where possible.

  5. 5

    Confirm that you reached the agreed destination.

What you receive

  • Pickup confirmation
  • Meeting-point guide
  • Coordinator contact
  • Arrival confirmation

What we need from you

Share accurate flight details, report changes immediately and maintain a working contact method after landing.

When this happens

Booked before departure and reconfirmed shortly before the flight.

If your flight changes or you cannot find the meeting point, the arrival plan includes a backup contact route.

04

Stage 04

Complete the first formalities

We help you understand where to go, what to bring and what must be completed personally during your first days.

Best for: newly arrived students completing registration
15Choose when neededUniversity campus registrationMove through the university’s formal arrival and enrolment process with a clear checklist.

How we help

  1. 1

    Confirm registration dates, location, appointment instructions and required originals.

  2. 2

    Arrange documents in the order requested by the university.

  3. 3

    Guide you between relevant counters or departments.

  4. 4

    Track outstanding tuition, insurance, medical, academic or identity steps.

  5. 5

    Confirm collection of available student credentials and orientation information.

What you receive

  • Registration checklist
  • Organised document pack
  • Campus-office route
  • Outstanding-item record

What we need from you

Attend in person with your original passport, admission documents, photographs and academic originals.

When this happens

On the university’s official registration date.

16Choose when neededDormitory check-in & room registrationMove in smoothly and understand the room, facilities, rules and support contacts.

How we help

  1. 1

    Reconfirm the building, reception desk, room and check-in time.

  2. 2

    Prepare passport, booking and university registration information.

  3. 3

    Support the check-in record, access card, key and room inventory process.

  4. 4

    Document visible room issues and report them through the correct channel.

  5. 5

    Explain utilities, laundry, visitors, quiet hours, safety and maintenance requests.

What you receive

  • Check-in checklist
  • Room inventory record
  • Issue notes
  • Facility contacts

What we need from you

Attend with your passport and reservation confirmation, inspect the room and accept the dormitory rules.

When this happens

On arrival at the confirmed university accommodation.

17Choose when neededMobile SIM card setupSelect and activate a local mobile service suited to your communication and data needs.

How we help

  1. 1

    Explain operator, coverage, data and contract considerations.

  2. 2

    Identify an authorised service location and the identification required.

  3. 3

    Guide you through the real-name registration process.

  4. 4

    Confirm the selected plan before activation.

  5. 5

    Test calls, messages, mobile data and account access.

What you receive

  • Setup assistance
  • Plan summary
  • Operator contact
  • Connection test

What we need from you

Attend with your original passport, select the operator plan and protect your account verification information.

When this happens

Soon after arrival, once the required identification is available.

18Choose when neededCampus internet activationActivate and connect your permitted devices to the university network.

How we help

  1. 1

    Confirm whether a student number, campus account or room information is required.

  2. 2

    Guide you through the university or approved provider’s activation process.

  3. 3

    Support identity or student-account verification.

  4. 4

    Connect permitted devices and test access.

  5. 5

    Explain renewal, password security, acceptable-use rules and technical support routes.

What you receive

  • Activation checklist
  • Connected-device help
  • Login instructions
  • Support details

What we need from you

Provide your student account and device access, and accept the university’s network policies.

When this happens

After campus registration and account activation.

19Choose when neededMedical examination appointmentComplete the health examination or overseas-report verification required for enrolment or residence procedures.

How we help

  1. 1

    Confirm the university and local requirements that apply to your case.

  2. 2

    Identify the designated or accepted medical facility.

  3. 3

    Book or coordinate an appointment where available.

  4. 4

    Explain required documents, photographs, existing records and preparation instructions.

  5. 5

    Track report collection and flag any missing examination item.

What you receive

  • Appointment details
  • Medical checklist
  • Route guidance
  • Report follow-up

What we need from you

Attend personally, share honest health information and follow the medical centre’s preparation instructions.

When this happens

After arrival and before the deadline set by the university or local authority.

20Choose when neededAccommodation registration & residence permitPrepare for local accommodation registration and the residence permit process where applicable.

How we help

  1. 1

    Confirm whether the dormitory, hotel or landlord completed the relevant accommodation registration.

  2. 2

    Organise passport, visa, admission, accommodation, university, health and other required documents.

  3. 3

    Check the applicable deadline and appointment route with university or local Exit-Entry guidance.

  4. 4

    Review the document set and guide you to the appropriate in-person procedure.

  5. 5

    Record submission details and set passport-collection and future-renewal reminders.

What you receive

  • Compliance checklist
  • Organised document set
  • Appointment details
  • Renewal reminder

What we need from you

Attend in person with original documents and provide biometric information where the authority requires it.

When this happens

Within the applicable local deadline after entry and university registration.

We help you prepare and navigate the process. Approval and processing remain with the relevant authority.

05

Stage 05

Feel at home and keep moving forward

Support continues beyond registration, from learning your new environment to staying organised through your first semester.

Best for: students adjusting to campus life in China
21Choose when neededCampus & city orientationBecome confident navigating your university, neighbourhood and new city.

How we help

  1. 1

    Introduce the international office, classrooms, library, canteen, clinic, security and sports facilities.

  2. 2

    Map routes between your accommodation and regular study locations.

  3. 3

    Explain public transport, route-planning tools, taxis and local travel habits.

  4. 4

    Identify nearby supermarkets, pharmacies, hospitals, banks and parcel stations.

  5. 5

    Share practical etiquette, personal-safety guidance and emergency contacts.

What you receive

  • Campus route
  • Essential locations
  • Local service list
  • First-week checklist

What we need from you

Share your timetable, accommodation location and any accessibility or dietary needs.

When this happens

During your first week on campus.

22Choose when neededDaily-life setupUnderstand common banking, mobile-payment, transport and insurance systems.

How we help

  1. 1

    Explain documents commonly requested by banks, payment platforms, transport and insurance services.

  2. 2

    Identify suitable authorised service locations or university support desks.

  3. 3

    Guide account, card, mobile-payment or transport setup where permitted.

  4. 4

    Help you locate insurance information and the university’s stated claim process.

  5. 5

    Review account security, scam awareness, emergency healthcare and record keeping.

What you receive

  • Daily-life checklist
  • Provider contacts
  • Setup guidance
  • Security notes

What we need from you

Attend personally where required, protect passwords and verification codes, and meet each provider’s eligibility rules.

When this happens

After you have a local phone number and active student documentation.

23Choose when neededAcademic onboardingUnderstand the systems, dates and responsibilities that shape your first semester.

How we help

  1. 1

    Identify the academic calendar, course registration, timetable and student portal.

  2. 2

    Locate the learning platform, library, academic office and advisor contacts.

  3. 3

    Show where to find official attendance, examination, integrity and course-change policies.

  4. 4

    Track incomplete onboarding actions.

  5. 5

    Direct academic questions to the appropriate university department.

What you receive

  • Onboarding checklist
  • Academic systems guide
  • Important-date calendar
  • Support contacts

What we need from you

Complete course selections personally and review the university’s official academic policies.

When this happens

During registration and the opening weeks of the semester.

24Choose when neededFirst 30 days care & wellbeing check-inStay supported during the adjustment period and find the right help when a concern appears.

How we help

  1. 1

    Check whether registration, accommodation, communication, transport and essential tasks are complete.

  2. 2

    Discuss practical adjustment concerns such as food, language, homesickness or study routines.

  3. 3

    Identify the appropriate university, medical, counselling, accessibility or student-support service.

  4. 4

    Maintain emergency contact information with your consent.

  5. 5

    Create a follow-up action list for unresolved issues.

What you receive

  • Settling-in check-ins
  • Progress checklist
  • Referral contacts
  • Follow-up plan

What we need from you

Share concerns honestly and contact qualified health, counselling or emergency services directly when needed.

When this happens

During the first week and again within the first month.

We listen first, protect your privacy and connect you with the right qualified support when a matter needs specialist help.

25Choose when neededOngoing compliance & career follow-throughKeep important records current and continue progressing toward longer-term goals.

How we help

  1. 1

    Record known expiry dates for passport, residence documents, insurance and accommodation.

  2. 2

    Send advance reminders and provide an updated preparation checklist.

  3. 3

    Update your CV and skills roadmap after major academic or experience milestones.

  4. 4

    Identify university career fairs, services, networking and skill-building opportunities.

  5. 5

    Direct employment, internship or work-authorisation questions to current official guidance.

What you receive

  • Reminder calendar
  • Renewal checklist
  • Updated CV record
  • Next-semester actions

What we need from you

Report changes to your passport, address, visa or study status and complete official renewals on time.

When this happens

Throughout your studies, with reviews at key milestones.

What care looks like in practice

Professional support is visible in the details.

Care is not a vague promise. It means clear language, early reminders, careful records and respect for your decisions.

01

One clear checklist

Your documents, actions, deadlines and missing items stay organised in one working plan.

02

Every update recorded

Corrections, additional requests and status changes are tracked so you do not lose the thread.

03

Your approval matters

We explain important actions and ask you to review information before it is submitted.

04

Human help at key moments

An advisor supports the moments that feel hardest: offers, arrival, registration and residence steps.

Clear responsibility at every step

You will know who does what.

Some tasks can be prepared by your advisor. Others require your attendance, and final decisions always remain with the relevant institution.

A

Handled by iStudyMate

Checklists, document reviews, roadmap updates, reminders and coordination records.

B

Completed together

Personal statements, application approval, interviews, appointments and in-person formalities.

C

Institution or authority decision

Admission, scholarships, visas, accommodation, medical clearance and residence approval.

Good questions deserve clear answers

Frequently asked

Still unsure what applies to you? An advisor can help you identify the right starting point.

Ask an advisor
Do I need to select every service?

No. You can begin with the application support you need now and add scholarship, accommodation, arrival or settling-in services only when they are relevant to your journey.

When will I see the service fees?

Your advisor will explain the available support and confirm the exact scope before you apply or pay.

Which tasks require me to attend in person?

Visa appointments, medical examinations, mobile registration, banking, university registration and residence procedures may require your original documents, signature, biometrics or personal attendance. Your advisor will tell you what to bring and where to go.

Does iStudyMate guarantee admission, scholarships, visas or residence approval?

No. Final decisions are made by universities, scholarship bodies, embassies, visa centres, accommodation providers, medical institutions and public authorities. We help you prepare carefully, follow the correct process and respond to requests.

Are arrival services available in every city?

Availability depends on the university, city, arrival date, local provider coverage and current local procedures. We confirm what can be arranged before a service is selected or scheduled.

What am I responsible for as a student?

You are responsible for truthful information, reviewing and approving submissions, attending required appointments, carrying original documents, completing official third-party payments and following university and government requirements.

Start from where you are

Build the support plan that fits your journey.

Tell us your current stage. We will organise the next steps and help you choose the support that matches your goals, timeline and destination.